General
We know that you care how information provided by you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. This notice describes our privacy policy relating to the use of such information. Security measures are in place to protect against loss, alteration, or misuse of data collected including the use of data encryption within our backups and we use shredders for our paper waste.
Clients are responsible for the privacy of their own account information and passwords. We can reset active account passwords on behalf of clients upon request in writing via the designated account contact email on an account or on company/organisation letterhead. Suspected incidents of unauthorized use of a client account should be reported to us.
The web site may contain links to information not contained within the web site. We are not responsible for the content or privacy methods of those sites.
Agents
We sometimes employ other companies and individuals to perform functions on our behalf. Examples include fulfilling orders, delivering packages, sending postal mail and e-mail, removing repetitive information from customer lists, analyzing data, providing marketing assistance, processing credit card payments, and providing customer service. They have access to personal information needed to perform their functions, but may not use it for other purposes.
Information Disclosure
We collect certain information from clients for billing and administrative functions. None of the information collected for these functions is provided to any outside party for any reason other than as required by law.
IP Addresses are collected and analysed for security and anti fraud measures and we reserve the right to disclose IP addresses to a third party in order to identify potential fraud risks.
Security Policy
When purchasing from Betteroff Networks your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology. 128-bit SSL encryption is approximated to take at least one trillion years to break and is the industry standard.
Number Lists
Number Lists uploaded by our clients are not imported into our number database for use by other clients.
a Number List uploaded by a client may contain numbers that exist in our database of existing numbers, we do not segment or reserve those existing numbers for exclusive use that same client.
Fax numbers from our Number List are provided by us and are done so at our discretion and numbers may be removed with no notice to clients.
Opt Out
We provide a mechanism to ensure each recipient has the opportunity to OPT-OUT. Opt out requests are web based and ensure that recipients who request an opt out, are flagged and removed automatically. We provide clients with a unique client code that their recipients can use to stop receiving any further information from the sender.
Compliance and Responsibilities
We supports the self-regulatory efforts of the direct marketing industry and conforms to the guidelines set down in the Australian Direct Marketing Association (ADMA) Code of Practice.
By using FaxBroadcasting.com.au and using these services, clients must agree to operate within all the guidelines of this Privacy Policy.
Clients recipients should only be those prospects who they believe would benefit from a product or service or those that would appreciate receiving such information. Fax broadcast content should clearly present the clients company, its product or ideas. Each fax must not contain any illegal or inflammatory or racist content.
Clients are required to mark all documents for fax transmission with clearly identifiable information on their organisation and how to unsubscribe, such as a fax number, telephone number and/or e-mail address or the automated opt out instructions.
Clients are required to maintain their own unsubscribe / opt-out lists and upload those to the Fax Broadcasting admin portal. There is no other way to ensure opt outs requests are be omitted from future transmissions.
Privacy Act Compliance
We support the protection of consumers' privacy rights as a fundamental element of our business and adhere to the National Privacy Principles, and at the same time comply with the Australian Privacy Act 2000.
Extract from the Privacy ACT 1988 - Act No. 119 of 1988 as amended
2. Use and disclosure
2.1 An organisation must not use or disclose personal information about an individual for a purpose (the secondary purpose) other than the primary purpose of collection unless:
(a) both of the following apply:
(i) the secondary purpose is related to the primary purpose of collection and, if the personal information is sensitive information, directly related to the primary purpose of collection;
(ii) the individual would reasonably expect the organisation to use or disclose the information for the secondary purpose; or
(b) the individual has consented to the use or disclosure; or
(c) if the information is not sensitive information and the use of the information is for the secondary purpose of direct marketing:
(i) it is impracticable for the organisation to seek the individual's consent before that particular use; and
(ii) the organisation will not charge the individual for giving effect to a request by the individual to the organisation not to receive direct marketing communications; and
(iii) the individual has not made a request to the organisation not to receive direct marketing communications; and
(iv) in each direct marketing communication with the individual, the organisation draws to the individual's attention, or prominently displays a notice, that he or she may express a wish not to receive any further direct marketing communications; and
(v) each written direct marketing communication by the organisation with the individual (up to and including the communication that involves the use) sets out the organisation's business address and telephone number and, if the communication with the individual is made by fax, telex or other electronic means, a number or address at which the organisation can be directly contacted electronically.
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